Firms around the world use J.D. Power's customer satisfaction indices as tools to help manage their businesses. One of the reasons for this widespread adoption of J.D. Power's research metrics is that our research findings are independent and objective.

Our third-party status, free from industry influence, has resulted in the trust and reputation that the firm enjoys today. Around the world, companies trust J.D. Power to provide unbiased research, training, and consulting services.