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2010
J.D. Power publicizes some topline findings of its syndicated studies in press releases. We provide in-depth, comprehensive data with written reports to subscribing clients.              Press releases of other countries

12/16/2010

2010 Japan Original Equipment Tire Customer Satisfaction Study
Bridgestone, Michelin and Yokohama Each Rank Highest in Customer Satisfaction with Original Equipment Tires in Japan in Their Respective Segments

11/25/2010

2010 Japan Light-Duty Truck Ownership Satisfaction Study
Toyota Ranks Highest in Customer Satisfaction with Commercial Light-Duty Trucks in Japan
Workshops on Fuel Efficiency and Safe Driving Have a Strong Positive Effect on Satisfaction with After-Sales Service from Light-Duty Truck Dealers

11/02/2010

Drive Green 2020 - More Hope than Reality
Future Global Market Demand for Hybrid and Battery Electric Vehicles May Be Over-Hyped; Wild Card is China

10/28/2010

2010 Japan Customer Service Index (CSI) Study
Lexus Ranks Highest in Customer Satisfaction with Dealer Service in Japan for a Fourth Consecutive Year
Delighting After-Sales Service Customers Leads to Notable Improvements in Repurchase and Recommendation Rates

10/27/2010

2010 Japan Heavy-Duty Truck Ownership Satisfaction Study
Hino Ranks Highest in Customer Satisfaction with Heavy-Duty Commercial and Trucks in Japan For a Second Consecutive Year
A Considerable Proportion of Heavy-Duty Truck Owners Avoid Using Dealerships for Vehicle Inspections

09/28/2010

2010 Japan Sales Satisfaction Index (SSI) Study
Lexus Ranks Highest in Sales Satisfaction in Japan for a Fourth Consecutive Year
Advising Vehicle Owners on How to Improve Fuel Economy Has a Notable Positive Impact on Satisfaction with the New-Vehicle Sales Process

08/17/2010

2010 Japan Service Station Customer Satisfaction Study
Customer Satisfaction with Self-Service Stations in Japan Decreases, As the Increase in the Number of Self-Service Station Users Slows
ENEOS and MITSUI Rank Highest in Customer Satisfaction among Service Stations in Japan In Their Respective Segments

08/10/2010

2010 Japan Auto Insurance Customer Satisfaction Study
Customer Satisfaction with Agency-Based Insurers Increases Slightly, While Satisfaction With Direct Insurers Remains Stable
AIU and Sony Assurance Each Rank Highest in their Respective Segments for a Second Consecutive Year In Satisfying Auto Insurance Customers in Japan

08/10/2010

2010 Japan Auto Insurance Claims Satisfaction Study
Customer Understanding of Auto Insurance Policy Coverage Has A Strong Impact on Overall Satisfaction with Accident Response by Insurance Providers
AIU Ranks Highest in Accident Claim Response Satisfaction among Auto Insurance Companies in Japan For a Second Consecutive Year

07/15/2010

2010 Automotive Performance, Execution and Layout (APEAL) Study
Domestic Models Outperform Imports in Vehicle Appeal for the First Time in 13 Years
Ford Receives Five Segment-Level Awards; Audi, BMW, Chevrolet, Mercedes-Benz and Volkswagen Receive Two Each

06/24/2010

2010 Japan Winter Tire Retailer Satisfaction Index Study
The Sales Staff Has A Significant Impact on Customer Satisfaction and Loyalty with Winter Tire Retailers in Japan

06/18/2010

2010 U.S. Initial Quality Study
Toyota Motor Corporation Receives Six Model-Level Initial Quality Awards and Three Plant Quality Awards
Acura Improves by 12 Rank Positions from 2009 to Rank Second among Nameplates

05/27/2010

2010 Japan Winter Tire Customer Satisfaction Index Study
Michelin Ranks Highest in Customer Satisfaction with Winter Tires in Japan For a Seventh Consecutive Year
Infrequent Use of Winter Tires on Snow-Covered Roads Negatively Impacts Satisfaction with the Tires on Regular Road Conditions

04/05/2010

As Mature Light-Vehicle Markets Begin to Recover in 2010, Emerging Markets Continue to Grow
New Light-Vehicle Sales in a Majority of Major Markets Projected to Improve in 2010, With the Exception of Western Europe

03/30/2010

The Center of the Automotive Universe is Going to Change
Q&A with J.D. Power and Associates’ John Humphrey

01/28/2010

2009 Japan Replacement Tire Customer Satisfaction Index Study
Owners of Fuel-Efficient Replacement Tires in Japan Are Particularly Satisfied with Tire Contributions to Fuel Economy
Bridgestone, Michelin and Yokohama Each Rank Highest in Customer Satisfaction with Replacement Tires in Their Respective Segments

01/07/2010

2009 Japan OE Tire Customer Satisfaction Study
High Levels of Customer Satisfaction with Original Equipment Tires Drive Repurchase Intent for Summer Replacement Tires
Bridgestone, Dunlop and Michelin Each Rank Highest in Customer Satisfaction with Original Equipment Tires in Their Respective Segments