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2010
J.D. Power publicizes some topline findings of its syndicated studies in press releases. We provide in-depth, comprehensive data with written reports to subscribing clients. 　　　　　　　　　　　　　Press releases of other countries

12/16/2010
	2010 Japan Original Equipment Tire Customer Satisfaction Study Bridgestone, Michelin and Yokohama Each Rank Highest in Customer Satisfaction with Original Equipment Tires in Japan in Their Respective Segments

11/25/2010
	2010 Japan Light-Duty Truck Ownership Satisfaction Study Toyota Ranks Highest in Customer Satisfaction with Commercial Light-Duty Trucks in Japan Workshops on Fuel Efficiency and Safe Driving Have a Strong Positive Effect on Satisfaction with After-Sales Service from Light-Duty Truck Dealers

11/02/2010
	Drive Green 2020 - More Hope than Reality Future Global Market Demand for Hybrid and Battery Electric Vehicles May Be Over-Hyped; Wild Card is China

10/28/2010
	2010 Japan Customer Service Index (CSI) Study Lexus Ranks Highest in Customer Satisfaction with Dealer Service in Japan for a Fourth Consecutive Year Delighting After-Sales Service Customers Leads to Notable Improvements in Repurchase and Recommendation Rates

10/27/2010
	2010 Japan Heavy-Duty Truck Ownership Satisfaction Study Hino Ranks Highest in Customer Satisfaction with Heavy-Duty Commercial and Trucks in Japan For a Second Consecutive Year A Considerable Proportion of Heavy-Duty Truck Owners Avoid Using Dealerships for Vehicle Inspections

09/28/2010
	2010 Japan Sales Satisfaction Index (SSI) Study Lexus Ranks Highest in Sales Satisfaction in Japan for a Fourth Consecutive Year Advising Vehicle Owners on How to Improve Fuel Economy Has a Notable Positive Impact on Satisfaction with the New-Vehicle Sales Process

08/17/2010
	2010 Japan Service Station Customer Satisfaction Study Customer Satisfaction with Self-Service Stations in Japan Decreases, As the Increase in the Number of Self-Service Station Users Slows ENEOS and MITSUI Rank Highest in Customer Satisfaction among Service Stations in Japan In Their Respective Segments

08/10/2010
	2010 Japan Auto Insurance Customer Satisfaction Study Customer Satisfaction with Agency-Based Insurers Increases Slightly, While Satisfaction With Direct Insurers Remains Stable AIU and Sony Assurance Each Rank Highest in their Respective Segments for a Second Consecutive Year In Satisfying Auto Insurance Customers in Japan

08/10/2010
	2010 Japan Auto Insurance Claims Satisfaction Study Customer Understanding of Auto Insurance Policy Coverage Has A Strong Impact on Overall Satisfaction with Accident Response by Insurance Providers AIU Ranks Highest in Accident Claim Response Satisfaction among Auto Insurance Companies in Japan For a Second Consecutive Year

07/15/2010
	2010 Automotive Performance, Execution and Layout (APEAL) Study Domestic Models Outperform Imports in Vehicle Appeal for the First Time in 13 Years Ford Receives Five Segment-Level Awards; Audi, BMW, Chevrolet, Mercedes-Benz and Volkswagen Receive Two Each

06/24/2010
	2010 Japan Winter Tire Retailer Satisfaction Index Study The Sales Staff Has A Significant Impact on Customer Satisfaction and Loyalty with Winter Tire Retailers in Japan

06/18/2010
	2010 U.S. Initial Quality Study Toyota Motor Corporation Receives Six Model-Level Initial Quality Awards and Three Plant Quality Awards Acura Improves by 12 Rank Positions from 2009 to Rank Second among Nameplates

05/27/2010
	2010 Japan Winter Tire Customer Satisfaction Index Study Michelin Ranks Highest in Customer Satisfaction with Winter Tires in Japan For a Seventh Consecutive Year Infrequent Use of Winter Tires on Snow-Covered Roads Negatively Impacts Satisfaction with the Tires on Regular Road Conditions

04/05/2010
	As Mature Light-Vehicle Markets Begin to Recover in 2010, Emerging Markets Continue to Grow New Light-Vehicle Sales in a Majority of Major Markets Projected to Improve in 2010, With the Exception of Western Europe

03/30/2010
	The Center of the Automotive Universe is Going to Change Q&A with J.D. Power and Associates’ John Humphrey

01/28/2010
	2009 Japan Replacement Tire Customer Satisfaction Index Study Owners of Fuel-Efficient Replacement Tires in Japan Are Particularly Satisfied with Tire Contributions to Fuel Economy Bridgestone, Michelin and Yokohama Each Rank Highest in Customer Satisfaction with Replacement Tires in Their Respective Segments

01/07/2010
	2009 Japan OE Tire Customer Satisfaction Study High Levels of Customer Satisfaction with Original Equipment Tires Drive Repurchase Intent for Summer Replacement Tires Bridgestone, Dunlop and Michelin Each Rank Highest in Customer Satisfaction with Original Equipment Tires in Their Respective Segments