J.D. Power believes that, when a company focuses on customer satisfaction, increased sales, profit and market share follow. This philosophy is based on our experience in working with companies that have listened to the "Voice of the Customer" and have acted on the consumer data over time. Companies across industries have used our research to improve customer satisfaction and to increase the efficiency of business operations.

Both companies and consumers alike trust the objective, third-party nature of J.D. Power research. While companies use the results of our research as management tools to help improve operations, consumers seek our practical information to help them make better purchasing decisions.

We believe that our research activities can assist companies conducting business in Asian markets, and we look forward to the opportunity to serve you.

Alberto G. Lapuz
President and Representative Director
J.D. Power Asia Pacific, Inc.