The "VOC Balanced Score Card" index
can assist in evaluating management strategies and monitoring
overall performance, sales, and profit. J.D. Power also supports
onsite activities to make organizational structures more customer-oriented
to improve customer satisfaction.
Consulting services work closely with
firms to:
¥
Utilize the "VOC Balanced Score Card"
to integrate customer satisfaction data for use as a management
strategy index
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Establish customer-oriented product development
processes to improve quality
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Develop a "Service Retail Standard"
for sales and dealer services
