J.D. Power supports clients in developing education and training programs for their employees and conducts tracking programs to monitor the effect of those programs on customer satisfaction.

Effective training and education programs based on VOC data are developed to address the strengths and weaknesses of each company, product, and service outlet in order to maximize customer satisfaction. Training and education programs permit a company to:

･	Utilize the "Customer-Centric Leadership" (CCL) program to assist in planning customer satisfaction improvement initiatives based on the situation of each organization