2009 Japan OE Tire Customer Satisfaction Study
High Levels of Customer Satisfaction with Original Equipment Tires Drive Repurchase Intent for Summer Replacement Tires
Bridgestone, Dunlop and Michelin Each Rank Highest in Customer Satisfaction with Original Equipment Tires in Their Respective Segments

2009 Japan Hotel Guest Satisfaction Index Study
Despite the Recession’s Toll on Room Occupancy Rates, Hotel Customer Satisfaction Increases In Japan
Comfort, Richmond Hotels, The Ritz-Carlton, Royal Park Hotels, and Super Hotel Each Rank Highest in Customer Satisfaction in Their Respective Segments

2009 Japan Customer Service Index (CSI) Study
Lexus Ranks Highest in Customer Satisfaction with Dealer Service in Japan for a Third Consecutive Year
Proactive Communication with Customers is Critical to Increasing Maintenance Visits For Automotive Dealer Service Facilities in Japan