2010 Japan Service Station Customer Satisfaction Study
Customer Satisfaction with Self-Service Stations in Japan Decreases, As the Increase in the Number of Self-Service Station Users Slows

2010 Automotive Performance, Execution and Layout (APEAL) Study
Domestic Models Outperform Imports in Vehicle Appeal for the First Time in 13 Years

2010 Japan Winter Tire Retailer Satisfaction Index Study
The Sales Staff Has A Significant Impact on Customer Satisfaction and Loyalty with Winter Tire Retailers in Japan