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2007
J.D. Power publicizes some
topline findings of its syndicated studies in press
releases. We provide in-depth, comprehensive data
with written reports to subscribing clients. |
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12/26/2007 |
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2007 Japan Mobile Telephone Service Customer Satisfaction Study
au Ranks Highest in Japan Mobile Telephone Service Customer Satisfaction in Nine Regions for a Second Consecutive Year
Switching Intent Decreases One Year After the Introduction of Mobile Number Portability |
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12/26/2007 |
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2007 Japan Mobile Telephone Handset Customer Satisfaction Study
Sanyo Ranks Highest in Mobile Phone Handset Customer Satisfaction in Japan
As Sales Incentives Are Discontinued, Mobile Phone Repurchase Rates Decline |
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12/20/2007 |
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2007 Japan Original Equipment Tire Customer Satisfaction Index Study
Michelin, Bridgestone and Yokohama Rank Highest in Customer Satisfaction With Original Equipment Tires in Japan
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12/12/2007 |
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2007 India Automotive Performance, Execution and Layout Study (APEAL)
Three Maruti Models, as Well as Mahindra-Renault, Chevrolet, Toyota and Honda Models Lead Their Respective Segments in India New-Vehicle Design and Performance
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11/30/2007 |
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2007 Malaysia
Initial Quality Study (IQS)
Redesigned Malaysia Automotive Initial Quality Study Shows That Customers Experience the Most Problems with Vehicle Exterior and Engine/Transmission
Perodua Myvi, Honda City, Honda Civic, Toyota Innova, and Ford Ranger Rank Highest in Initial Quality in Their Respective Segments
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11/30/2007 |
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2007 Japan Dealer Attitude Study (DAS)
Toyota Ranks Highest in Dealer Satisfaction for a 13th Consecutive Year
Dealer Expectations of Profitability in the Japanese Auto Industry are Increasingly Pessimistic
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11/30/2007 |
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2007
Japan Heavy-Duty Truck Ownership Satisfaction Study
Isuzu Ranks Highest for a Second Consecutive Year in Satisfying Heavy-Duty Truck Customers
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11/30/2007 |
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2007 China Automotive Performance,
Execution and Layout (APEAL) Study
Dongfeng Nissan Models and Tianjin FAW Models Rank Highest
in Two China APEAL Segments
Higher-Priced Vehicles Display Higher Appeal on Average in Competitive Chinese Market |
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11/29/2007 |
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2007 Indonesia Initial Quality Study (IQS)
Toyota Models Rank Highest in Three of Five Segments in Indonesia Automotive Initial Quality Study
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11/29/2007 |
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2007 Japan Mini-Car Customer Service Index (CSI) Study
Nissan Ranks Highest for a Third Consecutive Year in Customer Satisfaction
with Dealer Service for Mini-Cars in Japan
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11/28/2007 |
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2007 India Initial Quality Study
(IQS)
Chevrolet Models Rank Highest in Three of Seven Vehicle
Segments in Automotive Initial Quality in India
Honda City, Honda CR-V, Mahindra-Renault Logan, Maruti
Swift and Toyota Innova Also Rank Highest in Their Respective
Segments |
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11/27/2007 |
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2007 Thailand Automotive Performance, Execution and Layout (APEAL) Study
Nissan and Honda Models Rank Highest In Thailand New-Vehicle Design and Performance |
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11/22/2007 |
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2007 Japan Light-Duty Truck Ownership Satisfaction Study
Isuzu Ranks Highest in Customer Satisfaction with Light-Duty Trucks in Japan |
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11/21/2007 |
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2007 China Copier/Multifunction Product Customer Satisfaction Study
Kyocera Mita Ranks Highest for a Second Consecutive Year in Customer Satisfaction with Copiers and Multifunction Products in China
Gaining Dealer Cooperation May Help Manufacturers Improve Customer Satisfaction |
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11/14/2007 |
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2007 US Sales Satisfaction Index
(SSI) Study
Lexus Ranks Highest in Sales Satisfaction as Industry Achieves Record High Results For a Second Consecutive Year
Salesperson's Explanation of New-Vehicle Value Can Dramatically
Increase Satisfaction, Particularly When Customer Spends
More than Budgeted |
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11/14/2007 |
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2007 India
Customer Satisfaction Index (CSI) Study
Maruti Suzuki Ranks Highest in Automotive Customer Satisfaction in India for an Eighth Consecutive Year
Customers Particularly Delighted by Doorstep Vehicle Pickup and Delivery |
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11/13/2007 |
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2007 Japan Customer Service Index (CSI) Study
Lexus Ranks Highest in Customer Satisfaction with Dealer Service in Japan |
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11/12/2007 |
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2007 Japan Solution Provider Satisfaction Study
Ricoh Technosystems Ranks Highest for a Second Consecutive Year, and NEC Fielding Ranks Highest for a Sixth Consecutive Year in Customer Satisfaction with Computer System Solutions in Japan |
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11/01/2007 |
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2007 Thailand Initial Quality Study
(IQS)
Toyota Models Rank Highest in Three of Five Segments in Thailand Initial Quality |
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10/31/2007 |
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2007 Indonesia Sales Satisfaction Index (SSI) Study
Toyota Ranks Highest in New-Vehicle Sales Satisfaction in Indonesia |
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10/31/2007 |
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2007 Philippines Sales Satisfaction Index (SSI) Study
Ford Retains Highest Ranking in Satisfaction with Vehicle Sales and Delivery Process in the Philippines
Delivery Location and Time Spent with Salesperson at Delivery Strongly Impact Satisfaction |
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10/31/2007 |
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2007 China Initial Quality Study (IQS)
Asian Brands Dominate the China Initial Quality Rankings; Guangzhou Honda Models Rank Highest in Two of Seven Vehicle Segments
Compact Car Owners Experience Twice as Many Problems than the Average New-Vehicle Owner in China |
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10/29/2007 |
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2007 Malaysia Sales Satisfaction
Index (SSI) Study
Toyota Ranks Highest in Malaysia Sales Satisfaction
Study for a Second Consecutive Year
Satisfaction with New-Vehicle Sales and Delivery Process Reaches Record High |
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10/22/2007 |
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2007 Japan Sales Satisfaction Index (SSI) Study
Lexus Ranks Highest in Vehicle Sales Satisfaction in
Japan |
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10/11/2007 |
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2007 Taiwan Automotive Performance, Execution and Layout (APEAL) Study
Toyota and Honda Models Lead the Taiwan APEAL Study Satisfaction Rankings
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10/10/2007 |
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2007 Japan Mini-Car Automotive Performance, Execution and Layout (APEAL) Study
Daihatsu Move Ranks Highest in Appeal among Mini-Car Owners in Japan
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10/09/2007 |
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2007 Japan Service Station Customer Satisfaction Study
Mobil and Mitsui Oil Rank Highest in Japan Service Station Customer Satisfaction Study
Improvements in Daily Operations Can Help Service Stations Attract and Retain Customers
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10/08/2007 |
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2007 Taiwan Initial Quality Study
(IQS)
Toyota Models Rank Highest in Three Taiwan Initial Quality Award Segments
Initial Vehicle Quality Records Industry-Wide Improvement in 2007
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10/04/2007 |
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2007 Japan Automotive Emerging Technologies Study
Consumers in Japan Express Strong Interest in Safety-Related Features
And Gasoline-Electric Hybrid Powertrains
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10/04/2007 |
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2007 US Large Screen HDTV Usage
and Satisfaction Study
Sony BRAVIA LCD, Pioneer Plasma and Samsung DLP Rank Highest in Satisfying Customers with Large-Screen High Definition Televisions
Nearly One-Fourth of New HDTV Owners Plan to Buy an Additional HDTV Within the Next Year
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10/02/2007 |
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2007 Japan Mini-Car Initial Quality Study (IQS)
Nissan Moco Ranks Highest in Mini-Car Initial Quality Study in Japan
Fuel Efficiency-Related Complaints Continue to Challenge Automakers
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09/28/2007 |
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2007 Japan Used-Vehicle Sales Satisfaction Index (UVSSI) Study
Honda Ranks Highest in Used-Vehicle Sales Satisfaction in Japan for a Second Consecutive Year
A Large Majority of Used-Vehicle Buyers Decide on the Vehicle
They Want to Purchase Prior to Visiting a Dealership
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09/26/2007 |
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2007 Japan Aftermarket Navigation Systems Customer Satisfaction Index Study
The Hard-Drive-Based Panasonic Strada Series Ranks Highest in Customer Satisfaction with
Aftermarket Car Navigation Systems in Japan
Consumers Report Need for Improvement in Traffic Congestion Avoidance and Parking Search Functions |
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09/19/2007 |
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2007 Japan Copier/Multifunction Product Customer Satisfaction Study
Ricoh Ranks Highest in Customer Satisfaction with Both Color and Monochrome
Copier/Multifunction Products in Japan
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09/17/2007 |
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2007 India Escaped Shopper Study
Buyers of Recently Launched Vehicle Models in India Are More Inclined to Evaluate Other Models
While Shopping than Are Buyers of Older New-Vehicle Models |
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09/12/2007 |
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2007 US Original Equipment Tire
Customer Satisfaction Study
Michelin Ranks Highest in Original Equipment Tire Customer
Satisfaction Across All Four Segments
Experiencing Only One Tire Problem Can Lead to a Considerable
Decrease in Customer Satisfaction
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09/03/2007 |
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2007 Thailand Sales Satisfaction Index (SSI) Study
Ford Ranks Highest in Dealer Sales Satisfaction in Thailand |
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09/03/2007 |
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2007 Philippines Customer Satisfaction
Index (CSI) Study
Ford Ranks Highest among Auto Manufacturers in the Philippines |
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08/30/2007 |
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2007 Taiwan Customer Satisfaction Index (CSI) Study
Lexus Ranks Highest in Satisfying New-Vehicle Owners with After-Sales Dealer Service Satisfaction in Taiwan for a Ninth Consecutive Year |
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08/30/2007 |
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2007 China Sales Satisfaction Index
(SSI) Study
Mercedes-Benz Ranks Highest in Satisfying New-Vehicle
Buyers in China with the Sales Process
Overall Dealer Sales Satisfaction Continues to Increase
Steadily; Index Up 43 Points Since 2001 |
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08/29/2007 |
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2007 US Digital Camera Usage and Satisfaction Study
The Canon PowerShot SD Series, Casio Exilim Zoom Series, Fujifilm Finepix F Series and Nikon D Series Rank Highest in Their Respective Segments in Digital Camera Owner Satisfaction
Digital Camera Owners Demonstrate Substantial Brand Loyalty through Positive Recommendations |
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08/24/2007 |
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2007 Japan Auto Insurance Customer Satisfaction Study
Zurich Ranks Highest in Satisfying Auto Insurance Customers in Japan for a Fourth Consecutive Year,
And Ranks Highest in Customer Satisfaction with Response to Auto Insurance Claims
Customers' Thorough Understanding of Insurance Plans
Can Lead to Increased Levels of Satisfaction |
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08/23/2007 |
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2007 Japan Auto Parts and Service Store Attitude Study - Tire
Bridgestone Ranks Highest in Satisfying Managers of
Auto Parts and Service Stores in Japan for a Second
Consecutive Year |
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08/22/2007 |
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2007 India Sales Satisfaction Index (SSI) Study
Skoda Ranks Highest in India Sales Satisfaction Study
New-Vehicle Buyers Prefer Value-Added Offers Over Cash Discounts
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08/09/2007 |
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2007 US Vehicle Dependability Study
(VDS)
Buick and Lexus Brands Tie for Highest Rank in Vehicle Dependability
Strong Dependability Levels Can Elevate Residual Value and Purchase Price of Used Vehicles
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08/02/2007 |
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2007 US Hybrid Vehicle Forecast
Second Quarter Update
Hybrid Vehicle Sales on Pace to Reach Record Sales in 2007
Seven New Hybrid Models to Enter the Market in the Second Half of 2007
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08/01/2007 |
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2007 Thailand Customer Satisfaction
Index (CSI) Study
Ford Ranks Highest in Customer Satisfaction in Thailand
for a Second Consecutive Year
Mitsubishi Makes Considerable Improvements in Overall Customer Satisfaction
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08/01/2007 |
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2007 Indonesia Customer Satisfaction Index (CSI) Study
Toyota Ranks Highest in Customer Satisfaction with Dealer Service in Indonesia
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07/31/2007 |
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2007 Malaysia Customer Satisfaction Index (CSI) Study
Nissan Ranks Highest in Customer Satisfaction with Authorized Dealer Service in Malaysia
Proton Posts Greatest Improvement in Customer Satisfaction
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07/30/2007 |
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2007 China Customer
Satisfaction Index (CSI) Study
Audi Ranks Highest in Customer Satisfaction with Dealer Service in China for a Second Consecutive Year
The Sole Chinese Brand, Zhonghua, Ranks Above the Industry Average
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07/26/2007 |
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2007 Taiwan Sales Satisfaction Index (SSI) Study
Mercedes-Benz Ranks Highest in Taiwan New-Vehicle Sales Satisfaction
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07/19/2007 |
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2007 US Customer Service Index (CSI)
Study
Drop-In Customers Report Greater Satisfaction with Dealer Service
Than Customers Who Make Appointments
Jaguar Ranks Highest in Customer Satisfaction with Dealer Service
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07/10/2007 |
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2007 Germany Customer Satisfaction
Index (CSI) Study
For the First Time, Honda is the Most Satisfying Brand
to Own in Germany
Toyota's "Green" Prius Leads Customer Satisfaction Rankings
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07/05/2007 |
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2007 Japan Winter Tire Retailer Satisfaction Index (WT-RSI) Study
Sales Staff Plays an Important Role in Winter Tire Retailer
Customer Satisfaction in Japan
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06/28/2007 |
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2007 US Automotive Performance,
Execution and Layout (APEAL) Study
Honda Models Capture Most Awards in 2007 APEAL Study
Higher Vehicle Appeal May Allow for Lower Dealer Incentives
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06/25/2007 |
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J.D. Power Asia Pacific Announces Change of President
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06/15/2007 |
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2007 France Customer
Satisfaction Index (CSI) Study
Toyota's "Green" Prius Leads Customer Satisfaction Rankings
Honda Remains the Most Satisfying Brand to Own in France for a Third Consecutive Year
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06/06/2007 |
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2007 US Initial Quality Study (IQS)
Ford Motor Company Captures Most Awards in 2007 Initial
Quality Study
Product Launches Create Quality Challenges for Manufacturers
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05/30/2007 |
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2007 US Motorcycle Helmet Satisfaction
Study
Arai Ranks Highest in Customer Satisfaction with Motorcycle
Helmets for a Ninth Consecutive Year
The Average Price Paid Steadily Increases as Riders are More Likely to Purchase Expensive Helmet Styles
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05/16/2007 |
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2007 Japan Winter Tire Customer Satisfaction Index (W-TSI) Study
Michelin Ranks Highest in Customer Satisfaction with
Winter Tires in Japan
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05/10/2007 |
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2007 UK Car
Customer Satisfaction Index (CSI) Study
Toyota's "Green" Prius and Lexus IS Tie to
Lead Customer Satisfaction Rankings
Lexus Ranks Highest in Overall Customer Satisfaction for a Seventh Consecutive Year
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05/03/2007 |
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2007 India Original Tire Customer
Satisfaction Index (TCSI) Study
MRF Ranks Highest in India Original Tire Customer Satisfaction
Overall Satisfaction with the Original Equipment Tire
Industry Continues to Increase
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04/16/2007 |
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2007 Japan Automotive Financing Study
Volkswagen Financial Services Japan Ranks Highest in Customer Satisfaction, and BMW Japan Finance Ranks Highest in Dealer Satisfaction with Automotive Financing in Japan
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03/29/2007 |
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2007 Japan Digital Camera Customer Satisfaction Study
Casio EXILIM, Ricoh GR DIGITAL and Nikon Rank Highest in Their Respective
Segments in Inaugural Japan Digital Camera Study
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03/12/2007 |
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2007 New Zealand Vehicle Ownership Satisfaction Study
BMW Ranks Highest in New-Vehicle Owner Satisfaction in New Zealand for First Time;
Mercedes-Benz Ranks Highest in Satisfying Owners of Used Vehicles
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02/28/2007 |
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2006 Japan Printer Satisfaction Study
Ricoh Ranks Highest in Customer Satisfaction with Color
Laser Printers; Fuji Xerox Ranks Highest with Black-and-White
Laser Printers for an Eighth Consecutive Year |
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02/27/2007 |
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2006 Japan High-Speed Internet Service Provider (ISP) Customer Satisfaction Study
BIGLOBE and Plala Rank Highest in Customer Satisfaction among
High-Speed Internet Service Providers in Japan
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02/22/2007 |
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2006 Japan Small-Package Delivery Service Customer Satisfaction Study
Yamato Transport Ranks Highest in Customer Satisfaction with
Small-Package Delivery Service in Japan for a Fourth Consecutive Year
More Than 40 Percent of Customers Would Like to Use Pickup Services in the Future
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02/20/2007 |
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2006 South Africa Original Equipment
Tyre Customer Satisfaction Index (CSI) Study
Michelin Ranks Highest in South Africa Tyre Customer Satisfaction
Overall Tyre Satisfaction Reaches Highest Level Since
Study's Inception in 2004
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02/15/2007 |
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2007 US Marine Engine Competitive Information
Study
Marine Engines with Advanced Technologies Positively
Impact Customer Satisfaction, Yet in Many Cases, Technology
Does Not Play a Key Role in the Purchase Decision
Evinrude, Honda, Mercury, MerCruiser and PCM Lead Marine Engine Customer Satisfaction Rankings
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02/14/2007 |
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2006 Japan Network Service Provider Satisfaction Study
Maintenance Services is the Most Influential Factor Driving Overall Customer Satisfaction
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02/07/2007 |
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2006 China Copier/Multifunction Product Satisfaction Study
Kyocera Mita Ranks Highest in Customer Satisfaction
with Copier and Multifunction Products in China
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01/26/2007 |
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2006 China Printer Satisfaction
Study
Lenovo Ranks Highest in Customer Satisfaction with Ink Jet Printers in China;
Canon and Hewlett-Packard Tie to Rank Highest Among Laser Printer Manufacturers
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01/19/2007 |
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2006 Japan Mobile Telephone Handset Satisfaction Study
Casio Ranks Highest in Mobile Phone Handset Customer Satisfaction in Japan
For a Second Consecutive Year
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01/16/2007 |
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2006 Taiwan Automotive Performance, Execution and Layout (APEAL) Study
Honda Models Rank Highest in Taiwan APEAL in Three of Seven Segments;
Toyota Models Rank Highest in Two Segments
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01/15/2007 |
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2006 Japan Hotel Guest Satisfaction Index Study
The Ritz-Carlton, Rihga Royal Hotel Group and Roynet Hotels Rank Highest in Their Respective
Segments in the Inaugural Japan Hotel Guest Satisfaction Index Study
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01/10/2007 |
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2006 Taiwan Initial Quality Study (IQS)
Toyota Models Rank Highest in Four Segments in Taiwan Initial Quality
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